Identified - We have been made aware of a phishing scam currently circulating, which falsely claims to be from our company. The fraudulent message asks users to update their card details.
Do not click on any links or provide any personal information in response to such messages.
Our company will never ask you to update your card details through unsolicited emails or messages. We will only ever provide a link that takes you to your account login to update these details.
For any questions or concerns, please contact our billing or support team.
Apr 09, 2025 - 11:21 SAST
Resolved -
This incident has been resolved.
Apr 29, 14:22 SAST
Monitoring -
cPanel has released a patch for the recently identified authentication vulnerability, and we have applied it to all shared hosting servers and managed VPS environments. WHM, cPanel, and Webmail ports are now fully accessible on these systems.
Please note that these ports remain temporarily restricted on unmanaged Linux VPS servers. If your VPS is affected, a manual update may be required. You can follow the official cPanel guide here:
We apologize for any inconvenience caused and thank you for your patience.
Apr 29, 00:34 SAST
Update -
We are continuing to work on a fix for this issue.
Apr 28, 22:24 SAST
Update -
We are continuing to work on a fix for this issue.
Apr 28, 22:07 SAST
Update -
We are continuing to work on a fix for this issue.
Apr 28, 21:20 SAST
Identified -
We are aware of a critical security vulnerability affecting cPanel/WHM login authentication method, as outlined in the official cPanel link below:
Direct access to cPanel (port 2083), WHM (port 2087) and webmail (port 2096) will be unavailable from public networks until the exploit has been patched.
Services and websites remain fully operational.
We will continue to monitor the situation closely and will provide updates as necessary.
We apologize for any inconvenience caused and thank you for your patience and understanding.
Apr 28, 21:15 SAST
Completed -
The scheduled maintenance has been completed.
Apr 23, 00:13 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:00 SAST
Scheduled -
Scheduled hardware maintenance will be conducted during the defined maintenance window. During this period, servers will undergo rolling downtime, with individual servers being temporarily unavailable for approximately 10–15 minutes at a time. This approach is designed to minimize overall impact, but brief service interruptions may be experienced. No user action is required, and services will automatically resume once maintenance on each server is complete.
Completed -
The scheduled maintenance has been completed.
Apr 22, 00:30 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 SAST
Scheduled -
Scheduled hardware maintenance will be conducted during the defined maintenance window. During this period, servers will undergo rolling downtime, with individual servers being temporarily unavailable for approximately 10–15 minutes at a time. This approach is designed to minimize overall impact, but brief service interruptions may be experienced. No user action is required, and services will automatically resume once maintenance on each server is complete.
Resolved -
All services on wp22.domains.co.za have been restored.
The root cause of the issue has been identified, and corrective measures have been implemented to prevent a recurrence. We apologize for the inconvenience caused and thank you for your patience.
Apr 20, 11:10 SAST
Investigating -
We are currently investigating an outage affecting the shared hosting server wp22.domains.co.za.
Our technicians are on-site and actively working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.
Apr 20, 10:32 SAST